Effective date: 2026-06-05
Previously Unknown is a trading name of New Zealand (2007) Limited ("we", "us", "our"). We respect your privacy and are committed to handling personal information in accordance with the Privacy Act 2020 (NZ). This policy explains how we collect, use, disclose, and protect personal information when you visit our website or interact with our app developer accounts.
1. Scope
This policy applies to:
- Our website (previouslyunknown.co.nz) and any forms submitted through it.
- Our app developer accounts and related communications (e.g., Apple Developer Program, Google Play Console, and associated app listings or support channels).
2. Information we collect
We collect information you provide directly, such as:
- Website enquiries: name, email, company, phone number, and message content.
- Support emails: name, email address, and the information you include in your support request.
- Developer account communications: name, email, organisation details, and any app-related correspondence.
We also collect limited technical information, including:
- Server access logs from our hosting provider (e.g., IP address, request time, requested URL, user agent), used for security and basic site reliability.
- App analytics and crash reports (e.g., device type, OS version, app version, timestamps, error logs). These may be collected through app platforms and analytics tools.
3. How we use your information
We use personal information to:
- Respond to enquiries and provide services.
- Communicate about projects, estimates, and availability.
- Maintain and administer our developer accounts and related app listings.
- Monitor site and app performance and improve reliability.
- Comply with legal obligations.
We do not sell your personal information.
4. Disclosure and third parties
We only share personal information when necessary to deliver services or meet legal requirements. This may include:
- AWS (hosting and infrastructure).
- App platform providers (e.g., Apple, Google) where required for developer account administration, analytics, or crash reporting.
- Legal or regulatory authorities if required by law.
We take reasonable steps to ensure third-party providers handle information securely.
5. International transfers
Some service providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.
6. Data retention
We retain personal information only for as long as needed to provide services, meet legal obligations, or resolve disputes. We do not set a fixed retention period. When information is no longer required, we securely delete or de-identify it.
7. Security
We take reasonable steps to protect personal information against loss, unauthorised access, misuse, or disclosure. However, no method of transmission or storage is completely secure.
8. Your rights
You have the right to request access to, or correction of, your personal information. To do so, contact us using the details below.
9. Cookies
Our website does not set tracking or analytics cookies. Your browser may store standard local data (such as cache) as part of normal browsing.
10. Changes to this policy
We may update this policy from time to time. The latest version will be posted on our website with the effective date.
11. Contact us
If you have questions or requests about privacy, contact:
Previously Unknown
Trading name of New Zealand (2007) Limited
Email: hello@previouslyunknown.co.nz
Location: Christchurch, New Zealand